Replacement Policy
Thank you for shopping at Zepy.in. We take pride in designing and manufacturing premium-quality 3D printed functional accessories. Since many of our products are made-to-order, we do not accept returns or offer refunds. However, if there is a genuine issue with your order, we proudly offer a 6-Day Replacement Policy.
Replacement Window
6-Day Coverage
Please report any issue within 6 days from the delivery date. Requests received after this period unfortunately cannot be approved.
Eligible for Replacement
We’ll Replace Your Item If
- Item arrived damaged during shipping.
- Manufacturing defects affecting functionality.
- Wrong product, color or variant shipped.
- The accessory does not fit the device model it was specifically advertised for.
Not Eligible for Replacement
Replacement Cannot Be Provided For
- Ordering the wrong device model.
- Minor FDM 3D printing layer lines or surface texture.
- Customized or personalized products.
- Damage caused by drops, misuse or improper installation.
Replacement Process
Submit Your Claim
Email zepylabs@gmail.com within 6 days. Include your Order ID along with clear photos or a short video showing the issue.
Verification
Our team will review your request within 1–2 business days. If approved, we’ll immediately process your replacement.
Reverse Pickup (If Required)
Depending on the issue, we may arrange a reverse pickup or advise you on safe disposal of the defective product.
Dispatch Replacement
Your replacement will be manufactured and dispatched within approximately 3–5 business days. Tracking details will be shared via email.
Need Help Before You Buy?
To avoid ordering the wrong accessory, feel free to contact us before placing your order. We’re happy to help verify compatibility and dimensions.